Privacy Policy

Tenaxis Welding Tables respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our tools (including our welding table configurator), contact us, or purchase from us.

This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and related Canadian privacy and anti-spam laws.

1. What Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Company / workshop name
Country and location information
Project or workshop details you submit through forms or our configurator
Purchase and order information
Any other information you choose to provide when contacting us

We may also automatically collect certain technical information, such as:

IP address
Browser type and device information
Pages visited and actions taken on our site
Cookies and usage data

Technical and Usage Information
When you visit our website or submit a form, we may automatically collect certain technical information, including your IP address, browser type, device information, and approximate geographic location (such as city or region).

We use IP-based geolocation tools to estimate your general location in order to provide more accurate shipping estimates, pricing, and service availability.

2. How We Collect Information

We collect information in the following ways:

When you fill out forms on our website
When you use our Build Your Welding Table configurator
When you download resources, request quotes, or contact us
When you subscribe to emails or marketing updates
Through cookies, analytics tools, and similar technologies

We use your information to:

Provide accurate quotations and shipping estimates based on your approximate geographic location
Improve pricing accuracy and service availability in your region
Protect against fraudulent or abusive activity

3. Why We Collect Your Information

We collect and use your personal information for legitimate business purposes, including to:

Respond to enquiries and provide customer support
Recommend suitable welding tables, fixtures, and tooling
Process orders and manage deliveries
Send quotes, invoices, and order updates
Improve our website, products, and services
Send marketing communications (only where consent is provided or permitted by law)
Meet legal and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

4. Consent

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy.

For marketing emails and promotional messages, we follow Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in our emails or by contacting us directly.

You may withdraw your consent to certain uses of your information at any time, subject to legal or contractual restrictions.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate our business, such as:

Payment processors
Shipping and logistics providers
Email and marketing service providers
Website hosting and IT service providers
Analytics and advertising partners

These service providers are only given access to information necessary to perform their services and are expected to protect your information.

Your information may be stored or processed outside Canada (for example, with international service providers). Where this occurs, your information may be subject to the laws of those jurisdictions.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve site performance and user experience
Understand how visitors use our website
Support marketing and advertising efforts

You can control cookies through your browser settings, but disabling cookies may affect how the website functions.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When your information is no longer required, we will securely delete or anonymise it.

9. Your Rights

Under Canadian privacy law, you have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent to certain uses of your information
Ask questions about how your information is handled

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our website and products are intended for business and professional use. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Tenaxis Welding Tables
Email: sales@tenaxistables.com

14. Information Collected Through Our Configuration Tool

When you use the “Build Your Welding Table” tool or complete a lead form on our website, we may collect personal information such as your name, email address, business name, location, and details about your workshop or fabrication needs.

By clicking “Continue to Configuration” or submitting any form on our website, you consent to Tenaxis Welding Tables collecting and using this information so our team can:

Recommend suitable welding table configurations
Provide pricing and product information
Respond to your enquiry
Follow up regarding your request

Providing this information is voluntary, but without it we may not be able to give accurate recommendations or respond effectively.

We may also use your contact details to send relevant product information or updates. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.